Automated Customer Service

Years ago I purchased a computer game to play with my nephew online. I registered the product and still receive email notifications about newer versions. However, my nephew moved on and I stopped playing the game a long time ago, before we moved to our current house.

I tried the unsubscribe link embedded in the email, but received undeliverable notifications back:

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

I then emailed the support address listed on the email.

Please remove this email address from any and all lists you maintain, I am not interested.
Thank you!

Almost immediately I received an email confirmation with invitation to add information:

We received your support request. To add additional information, reply to this e-mail and include any new information...

A day later I received a funny email:

Hello David,

Thank you for contacting Account Support.

From the information you have provided, we're having difficulty determining the exact issue that you are experiencing. Please reply back to this message with a more detailed description of what you need assistance with, including any specific error messages you may have encountered, and we will assist you as quickly as possible.

We look forward to your reply.

Thank you,
Max
Account Support

This reminded me exactly of calling a telephone number and repeating words over and over to a computerized voice telling me it was sorry it did not understand my response. I bet "Max" is a computer program that handles emails and routes them to departments and none of the words in my email hit the magic list of words recognized by the computer program. Lucky me.